Shipping
All stock merchandise will be dispatched for shipment within 3~5 working days of receipt of order. Please allow an additional 5~7 working days for custom-made or alteration service. You will be notified via email of any back orders, or other delays in shipping your order.
Our available shipping options for retail orders are (1) 10-day
Registered Air Parcel; (2) 5-day EMS Delivery (No PO Box Address);
or (3) 3-day Express Delivery (No PO Box Address). All shipments
sent by 3-day Express Delivery is at our sole discretion via UPS,
DHL, FedEx, or others, depending on type and weight of merchandise
and your location. The related tracking number will be sent to your
registered email address as soon as your package is shipped out from
our warehouse.
(1) Our 10-day Registered Air Parcel
is charged according to the following table for any destination:
|
Weight (Kg)
|
Postage Rate (USD)
|
|
0.3
|
$6.50
|
|
0.6
|
$12.00
|
|
0.9
|
$17.50
|
|
1.2
|
$23.00
|
|
1.5
|
$28.50
|
|
2.0 |
$34.50 |
|
2.5 |
$40.50 |
|
3.0 |
$46.50 |
|
3.5 |
$52.50 |
|
4.0 |
$58.50 |
|
4.5 |
$64.50 |
|
5.0 |
$70.50 |
|
5.0+ |
$76.50 |
Registered Air Parcel requires you to sign to take
delivery, if you prefer to make delivery without signing, please
specify at "Add Comments About Your Order" during checkout and we
will ship it by Unregistered Air Parcel. By doing so you would agree
that the title of the goods has passed to you upon shipment and no
claim for lost parcel.
(2) Our 5-day EMS Delivery is charged according to the following
table for any destination:
|
Weight (Kg)
|
Courier Rate (USD)
|
|
0.5
|
$17.50
|
|
1.0
|
$23.50
|
|
1.5
|
$29.50
|
|
2.0
|
$35.50
|
|
2.5
|
$41.50
|
|
3.0 |
$47.50 |
|
3.5 |
$53.50 |
|
4.0 |
$59.50 |
|
4.5 |
$65.50 |
|
5.0 |
$71.50 |
|
5.0+ |
$77.50 |
(3) Our 3-day Express Delivery is charged according to the following
table for any destination:
|
Weight (Kg)
|
Courier Rate (USD)
|
|
0.5
|
$22.50
|
|
1.0 |
$28.50
|
|
1.5 |
$34.50
|
|
2.0 |
$40.50
|
|
2.5 |
$46.50
|
|
3.0 |
$52.50 |
|
3.5 |
$58.50 |
|
4.0 |
$64.50 |
|
4.5 |
$70.50 |
|
5.0 |
$76.50 |
|
5.0+ |
$82.50 |
Once your order has been shipped, we will provide you a tracking number, please enter this tracking number at relevant site below to track your shipment:
Air Parcel: http://www.usps.com/(USA); http://www.postoffice.com/ (Rest of the World)
EMS: http://www.usps.com/(USA); http://www.postoffice.com/ (Rest of the World)
UPS: http://www.ups.com/
DHL: http://www.dhl.com/
FedEx: http://www.fedex.com/
Note:
1. Air Parcel: En-route tracking service is not provided but delivery information only when your local post office dispatched the parcel. Please be patient as the delivery might take 10 or more working days for its arrival.
2. EMS: En-route tracking information is available once the parcel arrives at destination country.
3. UPS/DHL/FedEX: Full en-route tracking information available once we released the parcel.
Out-of-stock Items
We make every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may go out-of-stock. If we are out-of-stock of an item you ordered, we will notify you via e-mail. You may cancel any unavailable merchandise or have a back-order entered at that time.
Canceling an Order
Customer satisfaction is important to all of us at Orient Touch. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. A 5% cancellation charge will be imposed to offset the charges of online payment gateways. However, we shall not be able to process a cancellation once your order has been shipped.
Special Orders
All special orders must be paid in full at time of order and may NOT be cancelled once we have ordered your merchandise.
Return Policy
All merchandise is guaranteed to be of the kind and quality shown. No returns without prior approval. Please contact us and fill in the Return Application Form before you arrange to return, our customer service colleagues might give you some useful advices. Damage claims must be filed immediately with the delivering carrier, and we must be notified within 72 hours of receipt of damaged merchandise by you. Cash refund for any authorized return other than for damage or error on our part will be subject to a 15% re-stocking fee to off-set handling and banking costs. You have a choice for full store credit refund for all authorized returns including damage or error on our part. Shipping charges and taxes are not refundable other than error on our part. If you request for exchange, we will only replace you the new item upon receipt of your returned unit and the replacement shipping charge. All returns must be carefully packed in the original packaging and shipping cartons with all shipping charges prepaid. We will process your return once received, but you are responsible for any misfortune during shipping.
All replacement items are not subject to further exchange or refund.
We accept returns with NO reasons, except the followings are not subject to return:
 Custom-made and alteration items;
Personal name imprinted items;
Discounted and bargain items;
Items purchased over 30 days from date of shipment;
Exchange and replacement items;
Items not in original condition as when purchased. This includes wear, alteration, or washing.
NOTE: All unauthorized, "freight to collect" or suface mail returns will be refused and no credit will be issued. |
